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Terms and Conditions - Meal Service

Parents wishing to change their meal schedule after placing their order (eg in the event of term time holiday, school trips dates, etc) must make on-line alterations prior to the cut-off point for the week in question (ie minimum 6 working days for the entire week in question). Please see below separate conditions governing absence.

Some schools operate a ‘no amendments’ policy after the online cut off period. Should this be the case for the school your child attends, we will be unable to make any amendments to orders after the online cut off point.

Example: If a hot meal is required for any day during week commencing 11 February 2016, the order must be placed and pre-paid either on-line by midnight Sunday 3 February, or alternatively by telephone to the Chartwells office by 3pm Friday 1 February.

All meals must be paid for in advance unless your child qualifies for Universal Infant Free School Meals (UIFSM) or Free School Meals, this may need to be approved prior to sending confirmation.

In the event of sickness absence from school, meals may be cancelled for subsequent days provided Chartwells receive notification by TELEPHONE. The number to call can be found on the contact uscontact uscontact us contact us page. Because food items for your child have already been purchased you are only able to receive a credit on your account for meals after a 48 hour notice period has been completed from the initial phone call.

Where you have notified Chartwells of your child's absence within the specified time then you will receive a credit for those days that your child is absent from school.

Please note that cash refunds will not be made.

There is no minimum order for meals when ordered on-line.

All our menus are subject to availability.

Any account that has not been accessed and is unused after a full 12 month period will be deleted.

Please read the Terms and Conditions below before proceeding.

Your use of this website indicates your agreement to be bound by these Terms and Conditions. These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions. 

This website is owned and operated by Compass Group UK & Ireland Limited, registered in England and Wales with company number 02272248 and whose registered office is at Parklands Court, 24 Parklands, Birmingham Great Park, Rubery, Birmingham, West Midlands, B45 9PZ, United Kingdom. Compass Group UK & Ireland Limited is a wholly owned subsidiary of Compass Group PLC, registered in England and Wales (Company number 4083914) whose registered office is at Compass House, Guildford Street, Chertsey, Surrey, KT16 9BQ. For the purpose of these Terms and Conditions “we”, “us” and “our” refers to Compass Group UK and Ireland Limited. 

This website is designed purely to provide information on Compass Group UK and Ireland Limited and does not constitute an offer to buy or sell securities in the company, nor does it constitute investment advice.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Compass Group UK and Ireland Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of Compass Group UK and Ireland Limited. You may not modify, distribute or re-post something on this website for any purpose. 

Data Protection
Any personal information that you provide when using the Compass Group UK and Ireland Limited website will be used in accordance with our Privacy Policy. 

Limitation of Liability
The information contained on this website is not comprehensive and whilst we take all reasonable care to ensure that the information on this website is accurate and up to date, the information has not been independently verified, and no representation or warranty, expressed or implied, is made as to its accuracy or completeness. 

In no event will Compass Group UK and Ireland Limited, nor any of its subsidiaries or officers, or any other person, accept any liability for any loss howsoever caused arising directly or indirectly from the use or inability to use this site or the information thereon even if Compass Group UK and Ireland Limited has been advised of such damages and any such liability is hereby excluded. As some jurisdictions prohibit the exclusion or limitation of liability or consequential or incidental damages, the above limitation may not apply to you.

Any financial reports contained on the website are only current as of the respective date contained in the particular report. Compass Group UK and Ireland Limited makes no commitment and disclaims any duty to update or correct or to provide notice as to any error or omission in any report or other information contained on the website. Compass Group UK and Ireland Limited reserves the right to add, modify or delete information on this website at any time. 

The value of shares (and income from them) can go down as well as up, and you may not get back the full amount you originally invested. If you need advice, please consult with a professional financial advisor. 

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Compass Group UK and Ireland Limited shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. 

Links to other websites
This website may include links to third party websites. Such a link does not imply that we have reviewed or endorse these third party websites or any content contained therein, and are not responsible for the information, material, products or services contained or accessible through those websites. Your access and use of such websites remains solely your responsibility and at your own risk. 

You may only link to this website with our express written permission. Where permission is given you must include and maintain either a link back to the original content as it appears on our website or where this is not technically possible directions to the Compass Group UK and Ireland Limited website address from which the user can access the relevant content. 

You may not edit or modify, or re-distribute any content from our website, or use it for commercial purposes.

We expressly reserve the right to withdraw our consent at any time to any link which in our sole opinion is inappropriate.

The Compass Group logo is a registered trademark. Certain names, words, titles, phrases, logos, icons, graphics or designs to the pages of our website may constitute trade names or unregistered trademarks owned by members of Compass Group UK and Ireland Limited. The display of any of the above trade names or trademarks on pages of our website does not imply that any licence has been granted to any third party in respect of the same. All other product or company names and devices, logos, icons, graphics or designs referred to on the pages of our website are the trademarks of their respective owners and are exhibited only in such a manner as is intended to be for the benefit of such trademark owners and we intend no infringement of such trademarks. 

Governing law
This website and any content contained herein are governed by and construed in accordance with English law.

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